Converting from PTO to Proseries for 2021.  PTO converts files to Lacerte format, BUT not via Lacerte backup process, apparently.  Proseries seems unable to accept the file (conversion wizard not recognizing them).  On the phone over 9 hours with “support” with a variety of folks from both Proseries and PTO.  They actually ended up suggesting I just re-enter them as new returns in Proseries.  Cannot get them to talk to each other.  Cannot get them to have me speak to developers, etc.  ZERO help from either side.  

i down,oaded the files with no problem to Drake demo, a competitor, vut cannot get them into Intuit’s own product from another one of their own products.