I have a client for the first time.  Last year he used a different tax preparer.  

His parents are filing jointly, they receive social security benefits, but he pays more than half of their support, they live with him.  The tax preparer asked him for her mother's name to put on his tax return, but not her social security number.  He said that there is an IRS program that lets you claim elderly people but you don't have to use their social security number.

I just want to know if that is true, and I am using Pro Series, and what should I do when the software asks for the social security number?

Anybody has an idea? Please help me , I am new this