jpmh
Level 3

I'm trying to e-file a clients return that was extended for 2021. They are due a refund, but do not want direct deposit.

I have the direct deposit box checked as "no" on the information page, but ProSeries is demanding the account information in spite of this to allow e-filing.

I've updated the program to the latest version and the problem continues. I have a small practice and this is the first return I've processed since April. I had no problems like this for similar returns in April. Is the 

Any suggestions? Thanks in advance.

 

 

 

 

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