@SLValley  

(1) Please keep your related comments to ONE thread.  It is very difficult for anybody to help you if you keep posting all over the place.

(2a) Is the student a dependent?

(2b) If so, are you preparing the dependent's return, or are you preparing the parents' return?

(3) Using rough numbers, how much is for qualified tuition (usually Box 1 of the 1098-T plus any other qualifying expenses)? 

(4) Using rough numbers, how much are scholarships/grants (Box 5 of the 1098-T)?

(5) Please confirm which software you are using.