People always laugh or criticize, or sometimes both when I mention it, but I have a client letter and bill set up in my word processing program, on my letterhead.  There are four different versions, depending on whether there is a refund or balance due on federal and state returns.   I type in the client name and the amounts -- I know this adds 30 seconds to the process, but I like the way it looks, and I can easily change the text and add personalized notes.  If my letter says allow four weeks for a refund and it seems to be taking six or eight (or twelve or fourteen) I can edit and save for all future letters.  I just think tax programs should produce tax returns, and word processing should produce letters and statements.  Others obviously think otherwise.