In 2018 Intuit switched over to a different programming language and the software had to be rebuilt from scratch, this is why we've sooo many issues and oddball stuff with things that worked fine in prior years suddenly become a problem.  Its going to take them some time to work out all the wrinkles, then combined with the never ending barrage tax law changes, many of them last minute, theyre dealing with a huge workload.

Nobody is forcing anyone to continue to work with a company they dont like...youre more than welcome to go get you some of that greener grass with a different software company.