"I originally submitted this tax return with TurboTax when it was rejected. I then submitted again using a generic online program and had no problem."

Turbotax? Are you a Paid Preparer and this is your Client's return?

TurboTax isn't supposed to be used by Paid Preparers. If you have an issue with TurboTax, that isn't this community, anyway.

You’ve come to a Peer User community for Intuit Tax Preparation products supporting tax preparation professionals using ProSeries, Proconnect and Lacerte , and you may be looking for support as an individual taxpayer. Please visit the TurboTax Help site for support.

Thanks.