"what kind of reply from an Intuit person can I anticipate?"

We don't know that there will be a reply. We're peer users.

You might be getting email notifications from the forum platform that your topic has updates. It is not Personal Replies. It's housekeeping.

It would be nice if Intuit notices we mentioned this same issue was revealed at the very beginning of the release of the 2020 package, and doesn't seem to have made it into an update, of course  🙂