jhammack
Level 2
04-24-2021
08:52 AM
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Not good to be fumbling client payments on the 15th of April. Agents are telling us that the failed payments won't be made and to make payments manually. However, I have already seen a case where the failed payment ended up going through anyway ALMOST A WEEK LATER. The client almost double payed. THIS IS UNACCEPTABLE.
Please figure this out and let us know once you have things under control. Here is the simple question. Are FAILED payments cancelled or will they end up drafting from client accounts later on (probably when they are not expecting it)?
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