taxes96786
Level 9
04-22-2021
10:48 PM
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I was finally able to get PS Tech on the phone. While we were troubleshooting the problem we got disconnected. I was amazed that the tech called me back. She was unable to correct the issue but, manually increased my PPR account so I could efile returns. She also fast tracked the problem higher up.
I must say she restored my faith in ProSeries. I will post if issue gets resolved.