When my clients who have been affected by this issue have called the e-file Payment Services phone number that Intuit gave us, they have been told that either a) there is no record of any scheduled quarterly electronic payments for their account, or b) that only a quarter three and quarter four payment showed in their system, but nothing for either quarter one or quarter two.

In both cases these are clients for whom I'd selected to have all four quarters electronically withdrawn.

Is anyone else hearing back from clients who have tried to call the number to have the Q2 amount cancelled and rescheduled?

What a nightmare. Definitely considering changing jobs or changing software providers for 2022...seems like the amount of time wasted this season could have been better spent learning a new software program with better customer service and better software functionality.