Karen Havener
Level 1
03-31-2021
10:52 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Labels
Just-Lisa-Now-
Level 15
03-31-2021
11:50 AM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
@garman22 see you're not the only one!
♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪
abby
Level 3
03-31-2021
12:15 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
It's not just you. I've had to go into my data folder a few times to retrieve files that were missing from the homebase list.
garman22
Level 13
03-31-2021
06:44 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
@Just-Lisa-Now- Thank you for putting my name here.
@abby can you tell me exactly how you retrieved your files? I would greatly appreciate it.
Bert
Employee
04-01-2021
03:08 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Do any of you see .tmp file in you data folder?
Are both the Data file and the .cache still in the data folder?
garman22
Level 13
04-01-2021
04:47 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
@Bert I will be of no help as I had to re-enter my 2 clients from scratch again. I could not afford to spend 4324532 hours on the phone waiting for CSR.
I will keep my eyes open if it happens again.
BoslerCPAS
Level 1
04-08-2021
02:02 PM
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
Close out of ProSeries entirely, then open the 20I file directly from the Windows file explorer.