PATAX, no offense taken at all!  After 34 years preparing taxes, I know how clients can be.  These clients have been with me for 9 years, and I know them pretty well.  I thought they surely would have called me if they got a letter saying their EITC was disallowed.  But I still called them this afternoon and asked them that question.  They said "No!  We would have called you immediately if anything like that ever happened!"  I really don't think it's ever been disallowed, and am wondering if there is some kind of glitch. I've seen this same issue discussed in the ProSeries Support Facebook group, but no one ever got a satisfactory answer.  Thanks for your help.