I am new to this forum, so I wrongly assumed that questions would be answered by someone affiliated with Proseries and I would get an meaningful answer. I believe we all know that we can manually change letters and instruct clients just to write a check, but that is not the purpose of buying expensive software. I, personally, have certain expectations of what we should be getting, the least being an answer as to when changes will be made in order to be able to give clients an explanation as to when they can expect a finished product. 

Just my opinion.