Everybody that has been affected by the crashing problem should start an e-mail campaign to the chief cheeses at Intuit.  Personally, I wouldn't ask for a refund, but I would expect a significant discount on next years product.  If they refuse to do that, I would take a hike and find another software company.  I tagged the moderators about the discount thing in a post the other day, but the sound of crickets was deafening.  This tax season has been bad enough for everybody but even worse for those folks that encountered the crashing problem.  I've been fortunate so far, but tax season isn't over yet 😰