No one is "also eligible" based on the same people and Custody has nothing to do with this. A professional tax preparer is supposed to know the qualification and eligibility rules.

@Florez83 

Are you doing a Clients' tax return using ProSeries Software? Otherwise...

You seem to be lost on the internet.

You’ve come to a Peer User community for Intuit Tax Preparation products supporting tax preparation professionals using ProSeries, Proconnect and Lacerte , and you may be looking for support as an individual taxpayer. Please visit the TurboTax Help site for support.

Thanks.