Jamierac
Level 4

I realize the late change to unemployment and the premium credit elimination is a task for Proseries and all the software companies. My critique comes from the poor communication of Proseries on these issues. We get an alert that as of March 18 2021 in the afternoon we will get an update resolving this issue. Nothing came through except another alert saying that perhaps Proseries crashed during the latest update and to run the repair tool then go back and do a refresh update. No unemployment or premium credit update occured here. THEY SHOULD SAY THAT THE UPDATE WAS POSTPONED IN ANOTHER ALERT!!! HOW HARD IS THIS!!  Also the issues of the various states complying or not complying should also be put forth.. I know New York State has not come out as of this email on what they are doing yet on these issues as well as complying with the 5/17 deadline.  That part is not on Proseries or Intuit but if anyone actually reads this I would implore you to take this into consideration. When calling support most of your reps have no idea to any of these answers. One hand MUST know what the other is doing.  The corporate loophole communicating this is what I see as as possible issue.  Thanks for listening