Hi -
Sorry you're experiencing this 😕 I had a few questions that might help me understand the problem:
- First.. you mentioned you didn't receive a call back... did you schedule a callback with Intuit?
- Could please go to Help > Send Logs and send the resulting .zip (it'll be on your desktop) to proseries_engineering@intuit.com
- Could you also send a screenshot of your Firm/Prep info (under Tools>Options) to the email above. Please make sure to include the Customer Account Number field:
Really appreciate you working with us here...
Andrei
