if you can't get it downloaded and they can't get it fixed you may try using intuit link portal and have your client drop a copy of the 1099 in the portal that you can attach to the return when you efile. Not as good but if it's a large statement you can make 4 consolidated entries instead of 400. fwiw, I've been using the intuitlink portal more this year and all reports from my clients is that it's very easy to use...