I am truly tired of self service. Everyone wants to sit back, do nothing, and collect money  Everything has a recurring monthly fee. No one wants to talk to you. I think that if hold time exceeds 5 minutes, Proseries needs to hire more help. They are helping all the turbo tax free filers, so they can get their government grant money, and leaving their loyal customers hanging. Every year I have a list of things that drive me crazy, like having to enter the home address on the 5695 worksheet instead of just having a check box if it is the same as the mailing address. And every year, once I actually get a knowledgeable person on the line, I give them the entire list in hopes that it will make an impact. I've been on hold for an hour, but only have 15 minutes more before I have a client, so will pass the phone to one of the staff . I'm headed for their facebook page while I wait.