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A client that has been with me since day one asked for his documents back because I was not getting his complex return done fast enough. He got them back and a "good bye" from me.

Funny story.  I had a client leave last year because I wasn't fast enough and didn't have his return done in March.  No problem, here are your docs back.  I got an email on (no joke, I just looked it up) October 9th!! asking for the prior year depreciation schedule (which was already included in his prior-year tax folder).  If he'd stayed he would have been filed in April.  Glad he was able to find someone who could do a rush job for him and get it done in only six months.