Thank you for you help.... I spent an hour on the phone this morning with a tech and we finally figured out that this was the problem.  I made sure I got up and called first thing so I could get through.  I spent two evenings trying to get through, on hold for over an hour each time with no answer before I got frustrated and hung up.  This morning first thing I called and got right through.  But this was the very last thing that we checked.  I am just glad it worked.