Orlando
Intuit Alumni
03-10-2021
09:56 AM
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What is the exact version of Excel Office 365? Ideally i'd try to install that exact version and see if I can reproduce. We're using a Microsoft Library to launch a Microsoft Product - I don't know why it's failing to load of all a sudden, but I'd guess an update to Excel or your operating system.
Also, can you
- Open ProSeries
- Go to Help -> Send Logs
- Email the resulting zip (saved to your desktop) to proseries_engineering@intuit.com