Charlene--so what did "Development" determine when they looked into this issue?

This has caused a major problem for tax preparers and has harmed our clients who have had returns filed with erroneous state tax refund information (tax refunds that should have been taxable and were not reported as taxable).  How can we log a complaint with Intuit as to how this was handled and who will be paying our clients interest and penalty that may be charged when we have to amend returns to report this income that Proseries erroneously  missed?