I have worked on and filed several returns in Basic.  Today, suddenly the Client Letter and Tax Summary are no where to be found.  I have restarted the program and they have disappeared from all of my returns, even the return that I just filed on Friday that I am looking at a copy of.  I have not received any updates.  What happened?  Support is over an hour wait--and that is if you get someone good.  They have raised their prices tremendously and I have not been happy about all of these glitches and lack of support.