I am having the same problem. Years ago, I used my work email address with QuickBooks. Now that my tax professional is trying to switch all her clients to Intuit, the interface wants my same password from years ago. My account pre-dates the use of two-step verification, so the system wants to verify using my email and phone number, but I don't have a phone number saved with my account (and, even if I did, it probably wouldn't accept texting, so that might not solve the problem anyway). I have tried to engage customer service by following the "try another way" recovery prompt, but even a week later I have received no response (even though I have typed in my name and SS twice, which is always a little unnerving). My tax professional and I have resorted to using a new email address I created just for my taxes, which I will either have to forward to my regular email or remember to check on a regular basis throughout "tax season."