Did anyone ever get back to you on this.  Or, God Forbid ProSeries would address this issue.  Mine started about a week or a week and a half ago.  One the new computer and installing previous versions were not a problem.  Smart Look worked fine.  Now I got nothing.  I can access a code on the old (6year slow laptop)  But all I need is a slow support tech with that and I might as well tell everyone to go elsewhere.