- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report Inappropriate Content
I've brought this up a few times this year and haven't gotten a fix. I hopeful one of you has faced the same issue and been able to resolve it.
I am working with the latest update and all forms are current. When I print the filing copy the federal return prints but the state and local returns do not print. I can see the job hit the print queue but the print does not occur. No errors are present in the return or on the printer. Print log shows a successful print. I am able to print federal/state/municipal returns for prior years without issue.
I have tried updating printer drivers, uninstalling/reinstalling ProSeries and refreshing updates on the admin PC and a workstation PC. These steps have not fixed the issue. I am able to get the full filing copy if I print to pdf first, but I'm getting overwhelmed with print requests from our other users.
If anyone has a fix I would love to hear it. I'm at a total loss here.