Tax-Time
Level 3

I've brought this up a few times this year and haven't gotten a fix.  I hopeful one of you has faced the same issue and been able to resolve it.

I am working with the latest update and all forms are current.  When I print the filing copy the federal return prints but the state and local returns do not print.  I can see the job hit the print queue but the print does not occur.  No errors are present in the return or on the printer.  Print log shows a successful print.  I am able to print federal/state/municipal returns for prior years without issue.

I have tried updating printer drivers, uninstalling/reinstalling ProSeries and refreshing updates on the admin PC and a workstation PC.  These steps have not fixed the issue.  I am able to get the full filing copy if I print to pdf first, but I'm getting overwhelmed with print requests from our other users.

If anyone has a fix I would love to hear it.  I'm at a total loss here.

0 Cheers