I've had to make so many phone calls to clients about these payments it makes me want to scream.           I was very hopeful IRS would provide us a Lookup Portal....no such luck (yet). 

 The only way I accept an "I can't remember" answer from a client is if they are very very old and forgetful.  Really how hard is it for a client to look back at a bank statement.....and who doesn't remember FREE money.     They sure would remember if they DIDN'T receive the money.