Matt,

Sigh.  Your response doesn't give me much hope.

Where does the additional logging/troubleshooting info come from?   It sounds like I'm on my own.

I did find my notes from my interactions with the tech support person last year, on/around 2/13/20.

I can photo these notes and forward to you if you'll give me an email address to send them to you.  

Most of it is entering data, close program, opened, data gone  or same steps and the data was there.  

And: Entered data, Ctrl-S, restarted computer, opened PS, data gone.

These were in the Business 1065 program.

So, where does that leave me, other than chronically nervous?  

Laura