Hi Orlando, this is Scott, Susan's "IT guy".  I'm sending you the files you asked for via email you indicated.  I was able to find the printlog.log but not the proseries.txt file where you indicated, I found it under /32bit/logs and also found 3 other versions of it?

After Win10 pro did a forced update, Susan had issues with her printer working.  I re-established the print driver and it's working fine for everything else.  Is there a specific type of driver required for printing the cover letter vs the fed forms?  Postscript for example?  I'm available to screen share this afternoon if someone wants to take a look at her setup.  Please advise, thank you!  Scott