I rolled back my print driver from an XPS print driver on...

Flores1939 · ‎12-06-2019

Network environment 7 workstations, all 64bit systems. All have same issue. Crashes w/printing. Not all time, sometimes can print returns, then the problem starts again.

abctax55 · ‎12-06-2019

Yep....a gazillion other folks are having the same problem, since last Friday. No solution, yet.

I *think* this one has the link to sign up for updates:

https://accountants-community.intuit.com/questions/1799706-2018-crashes-i-have-32-bit-and-64-bit-sys...

"*******Tax software is no substitute for a professional tax preparer*******
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abctax55 · ‎12-06-2019

This one has a solution that helped one person:

https://accountants-community.intuit.com/questions/1800678-proseries-2018-keeps-crashing-when-printi...

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

dan2 · ‎12-06-2019

I rolled back my print driver from an XPS print driver on my Lexmark to a PLC 5 older driver. I experience no bad effects on any other printing jobs and I haven't had a crash yet. Cross my fingers. I was getting a crash almost every time I printed before.

Just-Lisa-Now- · ‎12-06-2019

Crash as in error screen? or crash as in the program swiftly and quietly shuts down?

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

abctax55 · ‎12-06-2019

Wait? what? ...you're suggesting something OTHER than the nefarious printing snafu could be going on :shock:

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"

Just-Lisa-Now- · ‎12-06-2019

I never got an error message, it just closed the program. Some people are getting error messages, so Im wondering if theres more than 1 issue happening.

♪♫•*¨*•.¸¸♥Lisa♥¸¸.•*¨*•♫♪

abctax55 · ‎12-06-2019

"*******Tax software is no substitute for a professional tax preparer*******
( Generic Comment )"