That might be related to the underlying issue.  Do you have any sort of anti-virus like Avast that is possibly blocking proseries from writing to the desktop?

Could you email the following files to proseries_engineering@intuit.com (just as an attachment)

- [installation directory]\32bit\proseries.txt

- [installation directory]\appdata\PrintLog.log

Where [installation directory] is wherever you installed proseries to (probably C:\ProWin20 or C:\BasWin20)