My issue has been RESOLVED - I couldn't download the program from the website, and I couldn't load the updates after I installed from the dvd.  It took a workaround - that involved Orlando and customer service Jeff - which we did off-line.  Definitely work with Orlando to start because it appears that you and I had a similar issue.  It appears to be "machine specific" and there are at least a few of us out there with the same issue.  Good luck!