Thanks for your help with this.

I just tried that with a personal Intuit account for myself. I was sent a code and was able to reset my password.

However, the other day when my client had problems I also tried to reset the password for my personal Intuit account and it sent a code but nothing happened and it just asked for my password. No option to enter a new password. So I was in the same loop as my client and not able to reset the password. I couldn't believe Intuit didn't have an option to create a new password.

Maybe there was an Intuit system problem that day. 

BTW she tried to set up an Intuit account to use for Intuit Link and the response was that she already had an account and to enter her password. She didn't realize she had an account. She thought maybe it was from years ago when she used TurboTax but of course, wouldn't remember the password used back then. 

I sent her another invitation with your instructions. Hopefully, she isn't so frustrated that she will try again for future purposes.