Tanyataxgirl
Level 3
02-10-2021
06:42 AM
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Ive been preparing returns and getting them ready for efile. They were showing up in my efile grid until a few days ago. and now I cant efile or go to efile tab to get acknowledgements .Its all shaded grey.
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Tanyataxgirl
Level 3
02-10-2021
08:03 AM
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I just want to add that I've gone to my account to make sure my efin was verified and it is. Also I have all efile capabilities on another stand alone.
Mohamed
Level 3
02-10-2021
08:21 AM
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check on PTIN verification, I had the same problem and the error was stating PTIN is not verified. all you have to do is to firm/preparer from any return, >>> Quickzoom >>> check the box stating PTIN is correct!!
Let me know if this works for you.
