I am using Intuit Link for the first time. The first client I sent an invitation to forgot the password they used when setting up their Intuit account.

She said she was never able to reset her password because the reset option just emailed her a code and when she entered the code she was asked for her password, which she couldn't remember. There was never an option to reset the password. 

When she clicked on Contact Intuit, nothing happened. 

She was so frustrated that she faxed all her tax information.

Of course, I can't see what she's talking about but I don't want Intuit Link to be frustrating for clients to use. People forget their passwords and I can see during the tax season we will have many who will upload information over several weeks/months and may forget their password.

For those of you who use Intuit Link - how are you able to help clients with this situation?

Thanks.