I'm sorry for the frustration. Hopefully we can figure out what's going on.

To confirm, you've tried changing here?

What happens if you change another field in the preparer? For example the name?

What happens if you change the preparer code, change tabs, then change back?

Can you try to change it via Help->Options Setup Wizard?

Finally, can you

*Launch ProSeries

* Go to Help->Send Logs

* Email the resulting .zip file (saved to your desktop) with this file as an attachment.  Include a link to this community post for reference, so we know who you are and which case this is.

Orlando