I have used this product for 20 years.  The annual ritual is to work out how to license because ProSeries has still not improved enough to allow for foreign addresses ... for foreign customers!  Fine, normally a small work over on the zip code has worked.  This year, the same issue as follows:

1. Unable to License - using last year's 99999 code.

2. Call to Intuit on Tuesday 9.Feb.21 - four hours, six agents, two disconnects all on a call from Europe to USA. Result: Able to license BUT now my business address is Pro Series headquarter address in Plano, TX!  My 2019 files also now reflect this address.

3. Call to Intuit on Thursday 11.Feb.21 - two plus hours (three different agents) Europe-USA ending with an albeit very nice person working in what is probably an outsourced service  resulted in no solution but a promise and follow-up email (with an email address relating to another firm)  to confirm a request for a telephone response from a responsible supervisor.

4. It is now Saturday the 13th of February and I have had no communication from Pro Series and I am now aware that I can print a return that shows no text or numbers...only lines.

HAS ANYONE EVER HAD THIS NIGHTMARE?