Orlando - much thanks for the  update.  Took almost two hours dealing with Comcast, but got conformation that that our account DOES NOT have the protected browsing feature turn on.  

Let me ask you the following:

I need to re install 2017 through 2020 tax software to my re formatted PC.  What year should I start with?  Probably need 2019 so I can transfer the information & 2020.  Will gladly help as I have this Friday from my normal day job. Anything to get this nightmare behind me and allow me to process taxes.

Much thanks for all your assistance with this matter!