I've been with Proseries for 20+ years and it seems like this stuff gets worse each year.  In past years it was city returns which I somewhat get as this is unique to Ohio.  But this affects the entire state.  I gotta wonder if the Lacerte platform has the same problem.  Are they getting better service at our expense.

It's not just a work flow problem; it's a cash flow problem.  I can't bill/collect for returns I haven't delivered.  If this doesn't resolve before 2/11 I'll be using a new vendor next year.