Orlando
Employee
Employee

Do you see something like the highlighted row at the bottom of the screenshot below?  This is a filter, and has tripped up a few folks around here this year. You get a few ways - clicking the "funnel" in a column or by clicking HomeBase->Query.  It's applied and hides returns until you uncheck it or delete it - see the red highlights.

 

2021-01-28_17-30-53.png

 

if it's not that.. we'll need to dig in more.