Carrie H
Level 1
We are experiencing issues with clients we invited for Tax Year 2020 somehow getting directed to Tax Year 2019.  I have seen this happen for both questions answered and document uploads.  This does not happen for all clients, but some.  I am not sure how to fix this. 
 
I did try troubleshooting with ProSeries support and they were not helpful.  I spent 3 hours with them on the phone and I was told a developer would follow up with me within 2 days.  That was over a week ago. 
 
Any guidance would be greatly appreciated!
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