Carrie H
Level 1
01-28-2021
09:16 AM
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We are experiencing issues with clients we invited for Tax Year 2020 somehow getting directed to Tax Year 2019. I have seen this happen for both questions answered and document uploads. This does not happen for all clients, but some. I am not sure how to fix this.
I did try troubleshooting with ProSeries support and they were not helpful. I spent 3 hours with them on the phone and I was told a developer would follow up with me within 2 days. That was over a week ago.
Any guidance would be greatly appreciated!