@abctax55 "there are, and will continue, to be bugs in the programming."

The program can do only what IRS allows it to do.  Let's not curse the stopped cars at the intersection when it's because the light is red. 

I'm amazed that people want to call ProSeries with a tax question. 

I'm amazed that people want to call IRS with a tax question and would accept a quick answer over the phone from someone whose productivity is evaluated by average call time.  

I'm not surprised that no one mentions bringing this to the attention of the National Taxpayer Advocate, whose job description includes identifying and solving systemic problems.  We all know that her job description is really just helping the IRS public-relations campaign.