I finally had success in writing a letter to the CEO of Intuit.  Intuit is as arrogant a company as i have ever encountered.  Have a similar problem with TurboTax, an Intuit product.  After a year of using the product they decide that now you need a License Code to use the 2019 version.  no one at Intuit will even respond as how to recover this License Code.  like changing horses in the middle of a stream.  Aggravating to deal with Intuit.