I'm sorry for the frustration, and will look into the background  of how the case was handled as well. Just so that I know where to start, where you working with QuickBooks Technical Support or ProSeries Technical Support or both?

And just for way of introduction, I'm the ProSeries Engineering Manager. I can't say with certainty yet where the issue is or what it is, but that we are looking into right now and any information you can provide will help. To start with, what version of Windows are you on and are you on latest version of QuickBooks & FAM?