Orlando
Intuit Alumni

Ok, let's try a few fixes one by one

1. Go to Start menu, and run ProSeries -> Tools Repair Updates  

2. Run ProSeries

If that doesn't work..

1. Go to Start menu, and type Region .. Select "Region Settings" when it comes up

2. Change your Region Format to English (United States)2021-01-20_06-41-28.png

3. Run ProSeries

 

If that doesn't work..

1. Go to your start menu and type "Notepad"

2. Select it when it comes up, then choose File -> Open

3. Browse to your ProSeries installation directory, then navigate to 32bit directory

4. Open "protax20.exe.config" and change the word Default to Standard (below I'm showing the change after the edit.. make sure to keep the " " around the word Standard 

2021-01-20_06-45-23.png

5. Select File -> Save then close Notepad 

6. Run ProSeries

 

If that doesn't work... 

1. Email proseries_engineering@intuit.com with details about your machine. What brand, what model, what year.. as detailed as you can get.  We'll setup a zoom to dig in more.

 

 

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