I have wasted 3 hours of my life today getting no where with intuit support.  They are really not trained well at all.  Cannot download 2020. They had me uninstall McAfee because they said it was blocking the program from being downloaded.  That didn't work!  Cant even talk with anyone that knows what they're doing.  Then requested a CD of the program  was told the CD is free but it would cost me $96 in sales tax!  Stupid people...