If it is grey, does that mean they have your EFIN?
If https://proconnect.intuit.com/community/intuit-account/help/register-your-efin-with-proconnect-tax-o... OR https://proconnect.intuit.com/community/business-information/help/how-do-i-enter-my-efin-ptin-and-er... does not work, you will need to call them on Monday.
