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@thetaxlady92082 wrote:

Why can't I click the qualifies for CTC 

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What software are you using?  There is nothing to click for "qualifies for CTC" in ProSeries.

You need to give as much detail as possible.

Professional has a box to check if they DON'T qualify, I would guess that Basic has something similar.

In Proseries Pro it is automatic once you pick an E in the EIC drop down box.

I have an E, eligible child, marked. There is a box on basic to check but it won’t allow me to check it. 

There is no box to check to say the child qualifies for the Child Tax Credit.  There is a box to check to say the child does NOT qualify.  Is that what you are trying to do, UNcheck that box?